Frequently Asked Questions
Everything you need to know about your Sabrina Carpenter official merchandise.
When will my order ship?
Standard orders typically process within 3-5 business days. Please note that pre-order items will ship on or around the date specified on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Music products, including vinyl and CDs, must be unopened and in their original shrink-wrap.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Please contact customer support within 1 hour of purchase for any modification or cancellation requests.